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They listened to their people, and designed everything around what they found.
they let go of assumptions.
Why do Some course creators and membership site owners launch and things just work...
Their Members stay, Referrals roll in & Revenue stacks.
...while Others work just as hard but nothing sticks?
That's the gap I help you close.
Getting the sale is only half the job.
THE PART NOBODY TELLS YOU when you first start out:
What happens before, during and after that sale is what determines whether they come back, refer their friends and become a loyal fan who makes every launch and funnel easier than the last.
From an ongoing 1:1 strategic partnership to a focused two-week sprint or a full 360° deep dive... there's a way to work together that starts with your people and builds everything around them.
Done for you
The Retention Lab gives you the strategies, formulas and support to build your own human-first conversion and retention system... at your own pace.
Do it yourself
Ready for that human-first perspective?
Over the past 10+ years I've worked inside hundreds of online businesses at every stage of the customer journey.
If you want your offer to convert better, retain your customers for longer and launch with more confidence, it's time to stop guessing and start asking the right questions.
Your customers notice when a brand genuinely gets them. I make sure yours does... starting with what your people tell us.
Hey, I'm Nadine đŸ‘‹
the customer experience & Retention strategist for online business owners who are done chasing new leads at all cost
The human-first conversion and retention strategist for course creators and membership site owners who are done guessing what their audience needs.
adria tennor | acting & public speaking coach
"When I approached Nadine, I was struggling with the trickiness of having three different niches to market to.
Nadine was crazy thorough and scientific about the process, and seemed to obsess about her craft. It felt very Brené Brown meets Madame Curie.
I also loved how into the process she is. Her general excitement for my brand, my business, and what I do, was really cool."
SUCCESS STORY
